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FAQ

Questions

  1. Recorded Video is playing at double speed
  2. IDRS 1000 will not turn on
  3. Files will not copy
  4. Cannot access files through USB connection
  5. Extended or long charging time
  6. Files will not read or playback
  7. Files are corrupted (distorted video and irregular noise doing playback)
  8. Green video flashing during playback
  9. Intermittent picture during recording and playback
 

Answers

  1. Reason: Firmware is out of date.
    Solution: Download and install new firmware from this page: IDRS 1000 V2 Firmware
  2. Reason: Battery may be dead.
    Solution: Check battery charge, if battery is dead please connect the supplied 5V Power Adapter to the IDRS unit.
  3. Reason: Out of free space on SD memory card.
    Solution: a) Reorganize SD memory card space. b) Back up files from SD memory card to a PC and then erase the SD memory card to free space. c) Purchase a extra SD memory card.
  4. Reason: SD memory card.
    Solution: a) Turn your IDRS on when plugged into USB port. b) Insert SD card into the SD slot on the IDRS.
  5. Reason: Battery Overheating.
    Solution: During charging do not play files from the IDRS DVR.
  6. Reason: Files may be incompatible with the player.
    Solution: Convert file formats to compatible versions per IDRS requirements.
  7. Reason: Battery may be low or dead while recording
    Solution: Recharge battery or connect 5V DC Power Adapter
  8. Reason: a) Camera port may be loose. b) A/V In DC 5V Out port may be damaged.
    Solution: Check Camera port connection to see if it is plugged in correctly or has a damaged plug or port.
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